Question 1

How quickly can you fix my remote problems?

Accepted Answer

We understand how frustrating remote issues can be, especially when you're trying to get in or out of your garage. In most cases, we can diagnose and fix remote problems the same day you call. Our technicians carry common replacement remotes and parts in their trucks, so if it's a simple fix like battery replacement, frequency reprogramming, or antenna adjustment, we can often resolve it on the spot within minutes. For more complex issues involving the opener's receiver or circuit board, we may need to order parts, but we'll provide a temporary solution to keep you operational. Our average response time is under 2 hours, and remote issues are typically resolved in 30-60 minutes once we arrive.

Question 2

What causes remote problems in garage doors?

Accepted Answer

Remote problems can stem from several common causes. The most frequent culprit is simply dead batteries—we recommend replacing them annually as preventive maintenance. Signal interference is another major factor; nearby devices like LED lights, wireless routers, or even military installations can disrupt the frequency. Physical damage from drops or water exposure can damage the remote's internal circuitry. Over time, the opener's antenna can become damaged, bent, or corroded, reducing reception range. Programming issues can occur after power outages or when adding new remotes. Finally, the logic board inside your opener may fail, which affects all remotes. Our technicians use specialized diagnostic tools to pinpoint the exact cause and recommend the most cost-effective solution, whether that's a simple reprogramming or a component replacement.

Question 3

Do you offer financing for new traditional door installations?

Accepted Answer

Yes, we offer flexible financing options to make your new garage door installation affordable. We've partnered with several financing companies to provide options that fit various budgets and credit situations. Our financing programs include 0% APR for qualified buyers on 12-month terms, low monthly payment plans extending up to 60 months, no-prepayment penalty options, and quick approval process—often same-day. We believe everyone deserves a safe, functional, and beautiful garage door, and financing shouldn't be a barrier. During your free consultation, we'll discuss all available options and help you find the plan that works best for your budget. We also accept all major credit cards and offer senior and military discounts on installations.

Question 4

How much does a garage door repair cost?

Accepted Answer

Repair costs vary depending on the issue. Minor repairs like sensor adjustments start around $75-$150. Spring replacements typically range from $200-$400 for a pair. Panel replacements can be $250-$600 per panel. Opener repairs average $150-$300. We always provide a free estimate before any work begins, and we'll explain all your options so you can make an informed decision. Unlike some companies, we don't believe in surprise charges—the quote we give is the price you pay.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours, depending on the size and complexity. This includes removing the old door, installing the new door and hardware, mounting the opener (if included), programming remotes, and a complete safety check. Custom doors or doors with special features may take longer. We always complete installations in a single visit—you won't be left with a half-finished project.

Question 6

Do you offer warranties on your work?

Accepted Answer

Absolutely! We stand behind every job with our comprehensive warranty program. All labor is covered by our 5-year workmanship warranty. Parts come with manufacturer warranties that vary by component—springs typically carry 3-year warranties, while many opener brands offer 5-year or lifetime warranties. New door installations include our industry-leading warranty coverage. If something goes wrong, just call us and we'll make it right.

Question 7

Can I replace just one panel of my garage door?

Accepted Answer

In many cases, yes! Single panel replacement is often a cost-effective solution for dented, cracked, or damaged panels. However, it depends on the age of your door and whether matching panels are still available. For doors over 15-20 years old, it may be difficult to find exact matches. During our free inspection, we'll assess your door and honestly recommend whether panel replacement or full door replacement makes more sense for your situation and budget.

Question 8

Why is my garage door making noise?

Accepted Answer

Garage door noise usually indicates a maintenance need. Common causes include: worn rollers (grinding or squeaking), loose hardware (rattling), dry hinges or springs (squeaking), bent tracks (scraping), or opener motor issues (humming or grinding). Most noise issues can be resolved with our tune-up service, which includes lubrication, hardware tightening, and adjustments. If it's a more serious issue like worn springs or a failing opener, we'll diagnose it and explain your options.

Question 9

How often should I have my garage door serviced?

Accepted Answer

We recommend annual preventive maintenance for most residential garage doors. If your door gets heavy use (more than 4-5 cycles per day), twice-yearly service is better. Regular maintenance extends your door's lifespan by catching small problems before they become big ones. Our 25-point inspection covers springs, cables, rollers, tracks, hardware, weatherstripping, and safety systems. Many customers save money in the long run by preventing emergency repairs through routine maintenance.

Question 10

Are your technicians licensed and insured?

Accepted Answer

Yes, absolutely. Garage Door Mocksville is fully licensed, bonded, and insured. Every technician on our team is background-checked and carries individual certifications including Master Technician and EPA certification. We carry comprehensive liability insurance and workers' compensation coverage. This protects you and your property in the unlikely event of any issues. We're happy to provide proof of insurance upon request.

Question 11

Can you match my existing garage door style?

Accepted Answer

We carry an extensive selection of garage door styles, colors, and materials from top manufacturers. Whether you have a traditional raised panel, carriage house, modern contemporary, or Spanish colonial style door, we can usually find an excellent match. We also offer custom door options for unique requirements. Bring us a photo of your current door or your dream door, and we'll help you find the perfect solution.

Garage Door

Frequently Asked Questions

Still Have Questions?